Caterer onboarding & portal

Welcome to Fleximeals

When your catering business joins Fleximeals, our team sets up your company profile and creates your first admin login. You'll receive an email invitation to set your password — once you're signed in, you'll land on the Admin Portal. This is where you manage your company details, the people on your team, and the school sites you cater for.

Your company profile

At the top of the Admin Portal you'll see your company profile, showing:

Your company name and ABN
How many active sites you cater for
How many users are on your account
Your head office address
Your contact email and phone number

These details are set up for you by Fleximeals. If anything needs updating, get in touch with your Fleximeals contact.

Managing your team (Company Users)

The Company Users section lists everyone with access to your Fleximeals account — their role, which sites they're assigned to, when they were added, and whether they've finished setting up their account.

Adding a user

Go to Company Users and select Add User.
Enter the person's first name, last name, and email address.
Choose their company role:
- Admin — has access to all of your sites, and can manage your company's users and sites.
- Standard User — only has access to the specific sites you assign to them.
If you chose Standard User, assign them to one or more sites. You can search for sites by name or code, and select or deselect all sites at once. Selected sites appear as removable tags below the list.
Select Send Invite.

The new user receives an invitation email to set up their account.

Checking a user's setup status

Each user is shown as Complete or Pending, so you can see at a glance who has finished setting up their account and who hasn't.

Managing an existing user

Open the actions menu next to a user to:

Edit their details.
Resend Invite — available while their setup is still pending.
Deactivate — they will lose access to the platform.
Reactivate — they will regain access to the platform.

Managing your sites (Company Sites)

The Company Sites section lists every school site your company caters for, along with its address and site code.

Adding a site

Go to Company Sites and select Add Site.
Enter the site's details: site name, classification, address, and site code. You can also enter an optional billing code to match the site to the right billing account or cost centre.
Add one or more login domains — the email domain(s) that the site's users must belong to in order to log in (for example, @fairlight.nsw.edu.au).
Enter the site's contact email and phone number.
Add the site's branding: upload a logo and choose a primary brand colour. These appear on the site's ordering pages.
Assign one or more existing users as site managers for this site. You can search by name or email, and select or deselect all users at once.
Select Create Site.

Editing a site

Open the actions menu next to a site and select Edit to update its details, branding, or assigned site managers. Select Save Changes when you're done. If you close the form with unsaved changes, you'll be asked to confirm before they're discarded.

Deactivating or reactivating a site

Open the actions menu next to a site and select Deactivate or Reactivate.

Deactivating a site means every user at that site will lose access to the platform.
Reactivating a site means every user at that site will regain access to the platform.

You'll be asked to confirm before the change takes effect.