Skip to content
English - Australia
Contact us
  • There are no suggestions because the search field is empty.

Why has the FLX Prepaid Mastercard been declined?

Check that the FLX Prepaid Mastercard® is activated: 

How do I activate my child’s FLX Prepaid Mastercard?

Check that there are sufficient funds to make transactions:

  • Your child can check the FLX Prepaid Mastercard® balance by logging into the FLX app. The card tab will show how much money is available for spending. 

  • You are also able to check on the Flexischools app. The balance will show on your child's profile on the FLX Account tile in the Parent Wallet. 

Check that the FLX Prepaid Mastercard® is not being used at a restricted place: 

Why does my FLX Prepaid Mastercard not work at certain stores?