This video is from our Webinar series and is called Finance Common Gotcha's!
In this video, Kristina walks through the points covered in this article, as well as explains remittances, invoices and payment timings.
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Statements are sent every week on a Saturday for sales made during the previous week's period up until 5pm Friday. The statement provides you with your sales totals for the period and the fees withheld.
Statements are emailed to the finance contact, but can also be accessed via the Supplier portal. Please see this article for further information on where you can find your statements
You will receive a separate remittance email once the funds have been transferred to you from us. The funds usually hit your bank account on the following Monday or Tuesday, however this depends on your financial institution. If a National Public Holiday falls on a Monday, the payment will be released next business day. State holidays we will continue to commit to every Monday.
How to Read your Account Statement - A PDF example of an Account Statement showing sales, transactions, and account activity for a selected period.
Table of Contents:
1. What Is an Account Statement?
3.1 Account Summary
3.2 Understanding the Account Summary
5. Using the Figures in Your Accounting
6. How do refunds and cancellations appear on statements?
7. Need Help?
1. What Is an Account Statement?
An Account Statement summarises your sales activity for a specific period (usually weekly) and shows the financial transactions related to the account.
It helps you understand:
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How many sales were made for that period
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What fees were withheld
2. Sales Summary within the statement
The Sales Summary section shows your total sales activity for the statement period. 
This section includes:
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Sales period – the dates of the sales period covered in the statement
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Total sales ($) – the total sales value made during this period
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Number of sales – the total number of transactions processed
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Statement number – a unique reference number for this statement
3.1 Account Summary
The Account Summary shows the financial transactions for the period. This is the record of payments made and fees withheld.
3.2 Understanding the Account Summary
The Account Summary shows how balances move from one week to the next.
What each section means
A. Opening balance
This is the total value of your previous week’s sales.
Even though this amount has already been paid, it is shown to provide a complete view of how your account moves from one statement to the next.
B. Paid by Flexi Meals and Service Fees Withheld
Your weekly payment and service fees.
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The payment is the amount that was transferred to your bank in the last payment run
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The service fees that were deducted from your sales within that same payment run
These will usually bring the balance to $0.00, showing that the previous week has been fully settled.
C. New sales
This is the total value of sales made during the current statement period.
D. Closing balance
This is the value of your sales for the current week.
It represents sales for the current week which will be paid on the following Monday, however, this value does not include the fees or deductions and will not be the exact amount that is paid.
The closingoing balance will appear as the opening balance on your next statement.
The Remittance detail is recorded on page 2, for cross-reference with your Bank Statement.
If you need help understanding a specific statement, please contact Support and we’ll walk through it with you.
4. Payments and Service Fees explained
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Payments are made to your bank on the Monday after the statement period ends
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Service fees are withheld automatically from the payment
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No separate payment is required for service fees and deductions
The service fee that is deducted from your statement will also appear on a separate invoice, provided for record‑keeping purposes.
5. Using the Figures in Your Accounting
For accounting purposes:
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New Sales = income for the period
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Service Fees = cost of sales expense
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Payments received can be reconciled against your bank statement
Your bookkeeper or accountant can use the Account Statement for reconciliation and reporting.
How do refunds and cancellations appear on statements?
Refunds are shown as “Debit” entries on your statements and will be deducted from the sales within that period.
Cancelled Orders do not appear on your statement, as they are cancelled before payment is processed and are not recorded as completed sales.
Once the due date has passed, orders are closed and move into a refundable state, and these will appear as debit entries.
Refunds may appear in a different statement period to the original sale if processed in the next week's period.
7. Need Help?
If you have questions or need assistance understanding your statement, please contact Customer Services on 1300 361 769.