Parents
Helpful guides & FAQs to help you find answers quickly
Setup Information
Manage Your Account
- How do I update my personal information?
- How do I check my account history?
- I have not received my registration email
- I have not received my order. What do I do?
- I forgot my password
- I am receiving emails and app notifications - how do I opt out?
- Can I opt out of marketing messages but still be eligible to review and purchase third party services if I want to?
- How do I close/cancel my account?
Parent Features
- How do I add a student to my account?
- How do I add a daily spend limit?
- Can two parents set up an account for the same student?
- Can I give my student their own login to place orders?
- How do I link a student card?
- How do I change my student's school or class?
- My student's class is not listed
- I want to close one of my children's profiles
- I want to close one of my children's accounts
Ordering
Payments & Billing
- How do I change my payment details?
- How do I top up my wallet?
- What are the benefits of topping up my Flexischools account?
- Can I top up my Flexischools wallet using my credit card?
- Can I add funds to my Flexischools wallet using online banking (Electronic Funds Transfer)?
- Can I top up my Flexischools wallet using PayPal?
- How do I setup automatic top ups?
- Do I have to use the Parent Wallet for payment?
- CDFpay support
- Incorrect balance or insufficient funds when paying with a student card
- Card Payment Surcharges
- Why is there a surcharge on credit card payments?
- What is an inactive account keeping fee?
- Why am I being charged 29c on my order?