Parents
Helpful guides & FAQs to help you find answers quickly
Setup Information
Manage Your Account
- Can two parents link to a child's account, that uses student cards?
- How can I receive (or turn off) low balance email alerts?
- How do I update my personal information?
- How do I check my account history?
- I have not received my registration email
- I have not received my order. What do I do?
- I forgot my password
- I am receiving emails and app notifications - how do I opt out?
- Can I opt out of marketing messages but still be eligible to review and purchase third party services if I want to?
- How do I close/cancel my account?
Parent Features
- How do I add a student to my account?
- How do I add a daily spend limit?
- Can two parents set up an account for the same student?
- Can I give my student their own login to place orders?
- How do I link a student card?
- How do I change my student's school or class?
- My student's class is not listed
- I want to close one of my children's profiles
- I want to close one of my children's accounts
Ordering
Payments & Billing
- How do I change my payment details?
- How do I top up my wallet?
- What are the benefits of topping up my Flexischools account?
- Can I top up my Flexischools wallet using my credit card?
- Can I add funds to my Flexischools wallet using online banking (Electronic Funds Transfer)?
- Can I top up my Flexischools wallet using PayPal?
- How do I setup automatic top ups?
- Do I have to use the Parent Wallet for payment?
- CDFpay support
- Incorrect balance or insufficient funds when paying with a student card
- Card Payment Surcharges
- Why is there a surcharge on credit card payments?
- What is an inactive account keeping fee?
- Why am I being charged an Order Fee for my order?
Refunds & Cancellations
Troubleshooting
CDFpay School Fees
- 'debtor not found' error message
- How do I link school fees in CDFpay?
- Why didn’t my payment plan recalculate after I scheduled a payment in CDFpay?
- Why didn’t my school fee balance reduce after I scheduled a payment in CDFpay?
- I got an email/notification to say my scheduled payment was not successful. What should I do?
- How do I ‘unlink’ school fees from my CDFpay account?
- How do I change the default payment method for school fees in CDFpay?
- What payment options are currently available in CDFpay?
- How do I make a school fee payment in CDFpay?
- How do I set up a school fee payment plan in CDFpay?
- How do I manage school fees in CDFpay?
- What happens if I receive a discount during the year, or the amount I owe changes?
- How do I find my account code (Debtor ID)?
- What will I see on my bank statement after a school fees payment has processed?
- Can I disable CDFpay notifications?
- What CDFpay notifications will I receive about school fees?
- How many years of fees, discounts and payment history can I view in CDFpay?
- Where can I view fee payments made outside CDFpay?
- Where can I view pending/scheduled payments in CDFpay?
- There’s a payment on my bank statement that I did not authorise. Who do I contact?
- Who do I contact to request a school fee payment refund in CDFpay?
- Can I make a one-off payment when I have an active plan in CDFpay?
- Can more than one parent or guardian manage school fees in CDFpay at the same time?
- Can I skip a payment in my payment plan?
- What will I see on my bank statement after a direct debit from my bank account is processed?
- I have a special arrangement plan with the school. Do I have to use CDFpay?
- Will I be charged a surcharge when paying school fees in CDFpay?
- Why can’t I pay my current year fees in CDFpay?
- What will I see on my bank statement after a card payment is processed?
- When manually linking school fees, to what email address is the verification code sent?
- Can I manage school fees across multiple schools in CDFpay?
- I have a pending/scheduled payment in CDFpay. When will it be processed?
- How do I cancel an active plan in CDFpay?
- How do I edit an active plan in CDFpay?
- How do I cancel a scheduled one-off payment in CDFpay?
- How do I delete a payment method for school fees in CDFpay?
- How do I edit the payment method for an active plan in CDFpay?
- How do I add a new payment method for school fees in CDFpay?
- Why am I being charged different surcharge amounts in CDFpay?
- Why don’t I see the option to set up a payment plan in CDFpay?
- Can I still make school fee payments outside CDFpay?
- Can I change my email address after school fees are ‘linked’ to my CDFpay account?