Payment timing depends on how the service is set up in Flexischools.
At the beginning of each week, Flexischools distributes sales earnings back to the school or service provider.
For an ongoing weekly service, a provider will receive their sales earning weekly.
For a one-off serviceor event, sales earning are distributed the Monday following the service date.
Flexischools aims to process/release the School or Supplier's Payments to the bank by midday every Monday. Our commitment to suppliers will remain COB Monday. If a National Public Holiday falls on a Monday, the payment will be released next business day. State holidays we will commit to every Monday.
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Table of Contents:
Options if you need earlier access to funds
Ongoing (weekly) services
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Processed weekly and
- Paid out based on orders fulfilled in that period
For more information on the timing of payments please see our article: Statements, Invoices and Remittances Explained
One-off services or events
For one-time services such as special events, fundraisers or special food days, payments are:
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Processed after the service or event has taken place, and
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Paid in the following payment cycle after the event date
This means that funds are not received when orders are placed, as payment is based on the payment run following the service date, which will be the Monday following the date of service.
Please note: Sales made on Saturdays and Sundays are not included in the following Monday’s payment run, as they fall into the next payment period.
Options if you need earlier access to funds
If you require the funds from the event sales before the date that the event is scheduled, you may need to adjust the event/service date to better align with your preferred payment timing.
If you need funds earlier:
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Set an earlier event date to trigger processing sooner
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Consider splitting your event into multiple service dates - For example, if your event is in 6 weeks, you can schedule one service date each week leading up to the event.
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This allows multiple due dates and staggered payments
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- If the date of service Flexischools does not align with the date that the event is actually being held, ensure to communicate this with parents and guardians to avoid confusion and confirm that they are aware of the real event date.
If a single lump sum works:
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Keep one event with a single due date
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All funds will be processed and paid together in one payout
Event Refunds
Once an event has been paid out, Flexischools is unable to process refunds unless you have future sales or events scheduled.
This is because there are no remaining funds in your account to cover the refund, as the original sales have already been paid to you. Any refunds would need to be deducted from future earnings.