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How do I cancel an order?

Please note that the funds used to make the cancelled order will be returned to your Flexischools account balance.

Flexischools App (also applicable to CDFpay app)

  1. Press the Order icon on the bottom navigation bar.
    Parent App Screenshots Order Button
  2. Select the relevant order and click the 'Cancel order' button at the bottom.
     Parent App Screenshots Order HistoryParent App Screenshots
  3. Tap yes to confirm.

Your order will be cancelled and the funds will be returned to your Flexischools wallet. If you are unable to cancel please refer to the pop-up message and contact your school directly using the provided information.

Flexischools Website (Desktop Site)

  1. After logging in, select the 'Orders' tab.
    Screenshot 2025-10-01 185741
  2. Then click on the order to expand the order that you wish to cancel.
    Screenshot 2025-10-01 190340
  3. Finally, select 'Cancel Order' and confirm.
    Screenshot 2025-10-01 190536

If you are unable to cancel please contact your school directly using the provided information.