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How do I use the communications feature to send updates to parents?

The 'App Notifications' feature lets you easily communicate with parents by sending notifications through the Flexischools app. Use it to share menu specials, announce new services, or provide other important updates.
 
Contents
 

Creating a notification 

1. Log into your Supplier Portal.
 
2. Click 'Parent communications', then 'App notifications'. 
 
3. You'll see a list of past communications. To create a new one, press 'Create notification'. 
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4. Fill in your post details: 
  • Title: A short summary of your update. This appears in the push notification (if applicable).
  • Body: Additional details, shown when parents open the notification in the app.
  • Attachments: Add images or files if needed.
  • Recipients: Select the year levels to receive this notification. To send it to all parents, check 'Send to all years?'.
  • Publish on: The date and time your post will go live.
  • Expires on: The date your post should no longer be visible. (For example, if your school is hosting a Special Canteen Day on Monday, set the post to expire after Monday.)
  • Notify on: Choose when parents should receive a push notification (a notification on their phone or tablet). If left blank, parents will only see the update when they log into the app.

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5. Select 'Preview' to see how your post will look like on the Flexischools app. When you are comfortable, press 'Create' to save your changes. 

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Where parents will see your post 

Your post will appear in the 'Notifications' section of the parent app. If you’ve set a 'Notify on' time, parents will receive a push notification at the specified time. 

 

Editing a notification 

To make changes after publishing, go to 'Parent communications', find your post, and click 'Edit' next to it.

 

Best practices 

  • When creating a new post, we recommend scheduling a push notification time. This helps ensure parents receive a notification, even if they don’t have the Flexischools app open.

  • Use the Parent Communications feature to announce new menu items, specials, important updates, and closures.

  • For best visibility, you may wish to send push notifications in the late afternoon, when parents are more likely to be checking their phones.

  • Keep your title short and clear so parents can quickly understand the key message.