How to refund an item from multiple orders

Important Note: You can cancel an order in Order Management using the Supplier Portal, until 5pm AEDT on the day the order is due.

Once the order has closed at 5pm, you can refund the order, either in full or for a partial amount.

Note: to refund multiple orders in full, please click here.

How to refund an item from multiple orders

1. In your supplier portal, select 'Orders' and the relevant service type (e.g. Food, Shop, etc).
2. If you are refunding a food order, select 'Order management'.
3. Click 'items' and ensure to select the correct date range.
   
   
4. Search for your item and click ‘+’ to see all orders placed for that item in the selected date range.
   
   
5. Select the orders that you would like to refund and click the refund icon.
   
   Remember: orders must be in ‘Closed’ state and be for the same service.
   
   
6. Enter the amount you would like to refund from each order and click 'Refund Items'
   
   Refund item in full: This will refund the full item price (e.g. you run out of chocolate milk, and need to refund the entire item)
   
   Refund amount per item: Use this option to enter your own amount (e.g. you need to refund 50% of an item that costs $5, so you enter 2.50)
   
7. A confirmation pop-up will appear, and the order state of each order will update to ‘Partially Refunded’.