How to refund multiple orders

Important Note: You can cancel an order in Order Management using the Supplier Portal, until 5pm AEDT on the day the order is due.

Once the order has closed at 5pm, you can refund the order, either in full or for a partial amount.  

Note: to refund a single item from multiple orders, please click here. 

How to refund multiple orders

1. In your supplier portal, select 'Orders' and the relevant service type (e.g. Food, Shop, etc.).
   
   
   
2. If you are refunding a food order, select 'Order management'.
   
3. Find and select the orders you want to refund.
   
   
   
   
4. Select the refund icon at the top of the table.
   
   
5. Click 'Refund Orders'. Once refunded, a confirmation pop-up will appear. 
   
   
   Remember: Orders will be refunded in full. To refund a single item from multiple orders, click here.