I have not received my order. What do I do?

Did you receive an order confirmation email?

If so, please contact your service provider (for exampl,e your school's uniform shop  or your canteen/tuckshop) directly with your query, as the items are all prepared and delivered by them. 

Were you charged for these items?

Be sure to check your Flexischools account history, as you may have topped up your account, but not completed all the steps to place the order. 

This article provides instructions to view your account history.

If your order has been placed, and you have not received your order, please contact your school's uniform shop directly, as the items are all prepared and delivered by your school's uniform shop.