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Incorrect balance or insufficient funds when paying with a student card

If the card appears to have insufficient funds, it might simply mean the child's daily limit has been reached - even if there are enough funds in the parent's main account. To check what's available for your child, please look at the ' Available Balance. '

To find the available balance on the Flexischools app:

  1. Click the 'Wallet' in the bottom-hand navigation.
  2. Your 'Available Balance' can be found under the 'Parent Wallet' section on this page.
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To find the available balance on your computer browser:

At the bottom of the left-hand menu, you will see 'Available Balance' and 'Account Balance'. The 'Available Balance' defines the amount of money in your Parent Wallet you are able to spend, and the 'Account Balance' defines the amount of money in your Parent Wallet, including the total of outstanding orders that have yet to be processed.

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Your account will update instantly when you use a credit card, debit card, or PayPal to top up. If you prefer to use a bank transfer (EFT), please allow 2 business days for the new balance to show. For more information on topping up your Parent Wallet, click here.

If the available balance still seems incorrect, there could be a connectivity issue between our Flexischools server or your Point-of-Sale (POS) system and our network. In this case, please check your internet connection.