Label printer troubleshooting

Step 1: Check your Printer: 

• Check the label printer is switched on, the light is green and not flashing red. Flashing red light indicates the printer is in an error state.
• Press the 'label feed' button by the green light and a single blank label should feed through.
• Turn printer off using the power switch at the back of the printer, wait 10 seconds and switch it back on.

Step 2: Check your Cables:

• If the green light is not on, check the power cable.
• Check USB Cable: Follow the cable from the back of the printer to the USB port on your computer and make sure everything is firmly plugged in.

Step 3: Check your Internet Connection:

• Check that you have internet access. If not, please talk to your IT staff about your internet connection.
• The username and/or password for your school-based Proxy Server may have changed.
  Talk to your IT staff if you are receiving a ‘proxy’ error message. 
  
  

Step 4: Check the Printer Options:

• Within your Supplier Portal window, press the green ‘Print Labels’ button.
• The browser printer dialogue will appear with a printer preview– make sure you have selected the TSC label printer as the printer destination and click ‘Print’.
• In the printer preview go to 'more settings' and ensure the paper size is 2x4 or 50.8 or 101.6 (for windows)

• Ensure scale and margins are set to default
  
  

Step 5: Check Alignment Issues (TSC 225 Model)

1. Open the printer lid.

2. Locate the gap sensor (blue/green piece near the front of the printer (underneath where the labels feed through).

• Ensure the gap sensor is centered. Sometimes it may have shifted during label replacement.

• If misaligned, gently push it back to the center
  
  

Step 6: Factory Reset (if printer is in error state)

1. Turn the printer off.

2. Hold the paper feed button while turning the printer back on.

3. Release the button after the printer flashes red five times.

• The printer should print system information if reset correctly.
  
  

Step 7: Adjust Printer Settings (Windows)

1. Press the Windows button and search for 'Printers & Scanners'.

2. Select the printer and go to 'Printing Preferences'.

3. Ensure that the label size is set to either:

• 2x4 inches

• 50.8 x 101.6 mm

• Check that the scaling is set to 'Default' and not a custom size.

Step 8: Uninstall and reinstall the TSC printer drivers

• If you are still experiencing issues after completing the steps above, please try uninstalling and reinstalling the printer drivers. This often resolves problems caused by outdated or corrupted software.
  You can reinstall the correct drivers by following the setup guides for your device:
  - How to set up your TSC label printer using MacOS

  - How to set up your TSC label printer using Windows

If the printer continues to malfunction please reach out to our support team for further assistance here .

Tips!

• TSC printers are thermal printers and do not use ink. If prints are faint or missing, check for obstructions or residue on the thermal strip.

• If labels feed incorrectly or jam, inspect the feeder for damage.