Label printer troubleshooting
Check your Printer:
- Check the label printer is switched on, the light is green and not flashing.
- Press the button by the green light and a single blank label should appear.
- Turn printer off using the power switch at the back of the printer, wait 10 seconds and switch it back on.
Check your Cables:
- If the green light is not on, check the power cable.
- Check USB Cable: Follow the cable from the back of the printer to the USB port on your computer and make sure everything is firmly plugged in.
Check your Internet Connection:
- Check that you have internet access. If not, please talk to your IT staff about your internet connection.
- The username and/or password for your school-based Proxy Server may have changed.
Talk to your IT staff if you are receiving a ‘proxy’ error message.
Check the Printer Options:
- Within your Supplier Portal window, press the green ‘Print Labels’ button.
- The browser printer dialogue will appear – make sure you have selected the label printer as the printer destination and click ‘Print’.
Uninstall and reinstall the TSC printer drivers
- If you are still experiencing issues after completing the steps above, please try uninstalling and reinstalling the printer drivers. This often resolves problems caused by outdated or corrupted software.
You can reinstall the correct drivers by following the setup guides for your device:
- How to set up your TSC label printer using MacOS