Minimum top up FAQs

 Why is there a $20 minimum top up?

Flexischools has a minimum top up amount of $20 when adding funds to your account balance.

Any funds you add remain yours and stay securely in your Flexischools account until you're ready to use them. Your balance can be used across future purchases and payments available through Flexischools.

This approach helps provide a simpler and more consistent payment experience for families using the platform.

 Why was this change introduced?

We introduced the minimum top up to create a more consistent payment experience and make it easier for families to manage purchases through Flexischools.

Funds added to your account remain available for future orders, helping reduce the need to make a separate payment every time you place an order.

 Why can't I just pay for the item I'm purchasing? 

Flexischools now requires a minimum top up of $20 when adding funds to your account balance.

The money isn't tied to a single purchase. Any remaining balance stays in your account and can be used for future orders and payments through Flexischools.

 Do I lose the money if I don't spend it straight away? 

No.

Your account balance remains available until you choose to use it. Any unused funds stay in your Flexischools account and can be used for future purchases at participating schools and services

 Is the $20 a fee? 

No.

The $20 is not a fee or charge. It is simply money added to your Flexischools account balance, and the full amount remains available for you to spend on future purchases.

 Can I get my account balance refunded? 

Yes.

Unused funds in your Flexischools account can be refunded in line with our existing account balance refund process. If you'd like to request a refund, please follow the instructions in our Help Centre or contact our Support team for assistance.