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Adjust stock levels

Correct your stock on hand after a delivery, stocktake, breakage or loss

When your real stock count and the number in the Shop don't match, adjust it on the Inventory page. Each adjustment is saved with a reason and appears in the Audit trail.

Before you start

  • You need the Shop Manager role.
  • The item must be on the Inventory page. See View and search your inventory.
  • Adjusting changes On hand. It doesn't change Committed, which is stock already promised to orders.

Adjust one item

  1. Open Fulfilment › Inventory.
  2. Choose Adjust on the item's row. The Adjust stock on hand dialog opens with that item listed.
  3. Pick how you want to enter the change:
    • Adjust by: type how many to add or remove. Use a minus for removal, for example -2 or 12.
    • Set new total: type the total you counted, for example 100.
  4. Check the Current, Adjustment and New total columns. The one you didn't type fills in for you.
  5. In Reason for adjustment, choose one:
    • Stock received: a delivery arrived.
    • Correction: you're fixing a wrong number.
    • Stocktake: you've counted the shelves.
    • Damage: items are damaged.
    • Theft/loss: items are missing.
  6. Optionally add Notes, for example "Full stocktake for autumn range, 11 July." The note shows on the Audit trail when someone hovers the reason.
  7. Choose Confirm N adjustments.

The change applies straight away. The Inventory table updates.

Adjust several items at once

  1. Tick the rows you want on the Inventory page.
  2. In the bar that appears, choose Adjust stock.
  3. To add more items, choose + Add another item and search by product, variant or SKU. Items already in the list aren't offered again.
  4. Select × on a line to remove it.
  5. Choose the mode, enter each change, pick one reason and confirm.

One reason and one note apply to every item in the dialog. For different reasons, do separate adjustments. After a multi-item adjustment, your ticks are cleared.

What stops you confirming

The Confirm button stays disabled until:

  • you've chosen a Reason for adjustment (a required field, marked with an asterisk);
  • in Adjust by, no line has an adjustment of 0 ("Adjustment must be a non-zero number");
  • no line would end below zero ("New total cannot be below 0").

Good to know

  • Adjusting is how you set stock after a product is published. You enter the starting count on the product page, but once the product is published that field is locked. See Track stock and allow preorders.
  • Adjustments don't release orders waiting on stock. Do that from Orders. See Manage orders waiting on stock or on hold.
  • A negative number on the Inventory page shows as Reconcile. Count the shelf and use Set new total with the reason Correction or Stocktake to put it right.
  • Every adjustment is logged with your email and the time, and can't be edited later.

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