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I got an email/notification to say my scheduled payment was not successful. What should I do?

We recommend you: 

  1. Check you have sufficient funds available to cover the payment and any applicable card surcharges before the next re-try.
  2. Check you entered your bank account or card details correctly in CDFpay.  

To change the payment method for a one-off payment: 

  1. Cancel the scheduled re-try.
  2. Make a new payment using a different payment method.

To edit the payment method for an active plan, please see this article.

To delete a payment method that was entered incorrectly, please see this article. 

 

Please note that this article is only relevant to the CDFpay School Fees Module. If you are looking for other Flexischools support articles, please click here.