CDFpay School Fees
Learn more on how to manage school fees with CDFpay
CDFpay School Fees
- When manually linking school fees, to what email address is the verification code sent?
- How do I manage school fees in CDFpay?
- How do I link school fees in CDFpay?
- Can more than one parent or guardian manage school fees in CDFpay at the same time?
- Can I manage school fees across multiple schools in CDFpay?
- How do I find my account code (Debtor ID)?
- How do I ‘unlink’ school fees from my CDFpay account?
- Can I change my email address after school fees are ‘linked’ to my CDFpay account?
Payment methods
- What payment options are currently available in CDFpay?
- Will I be charged a surcharge when paying school fees in CDFpay?
- Why am I being charged different surcharge amounts in CDFpay?
- How do I add a new payment method for school fees in CDFpay?
- How do I change the default payment method for school fees in CDFpay?
- How do I edit the payment method for an active plan in CDFpay?
- How do I delete a payment method for school fees in CDFpay?
Make payments
- How do I make a school fee payment in CDFpay?
- How do I set up a school fee payment plan in CDFpay?
- Can I make a one-off payment when I have an active plan in CDFpay?
- Can I still make school fee payments outside CDFpay?
- What happens if I receive a discount during the year, or the amount I owe changes?
- Why don’t I see the option to set up a payment plan in CDFpay?
- Why can’t I pay my current year fees in CDFpay?
- I have a special arrangement plan with the school. Do I have to use CDFpay?
Edit/cancel payments
Payment processing
- Who do I contact to request a school fee payment refund in CDFpay?
- I have a pending/scheduled payment in CDFpay. When will it be processed?
- Why didn’t my school fee balance reduce after I scheduled a payment in CDFpay?
- Why didn’t my payment plan recalculate after I scheduled a payment in CDFpay?
- What will I see on my bank statement after a card payment is processed?
- What will I see on my bank statement after a direct debit from my bank account is processed?
- I got an email/notification to say my scheduled payment was not successful. What should I do?
- Can I skip a payment in my payment plan?
- There’s a payment on my bank statement that I did not authorise. Who do I contact?